A driver stays with them through the appointment
Since 1996
Serving the region
7 days a week
Seven days a week, 6 a.m. to 9 p.m.
Trained
First aid, CPR, PDSB
Bilingual
Ottawa and Gatineau
Accompaniment means a TSMO driver stays with the person through the appointment itself, not just the drive. Into the building, into the waiting room, and back home afterward.
For families who live far away, or who work the same hours as the clinic, it is the difference between a ride and a resolved afternoon.
What does the driver actually do at the appointment?
Before you go, we get what we need from the people who already know: the nurse, the residence staff, or you. Mobility, oxygen, what the person can manage alone, what helps them stay calm.
At the clinic, the driver goes in. Waits. Comes back out with the person.
The driver can stay on site and accompany the person during the appointment, but is not responsible for taking notes. If a family member cannot be there, a phone call can be arranged during the appointment so they can take part.
Who asks for this service?
Adult children who live in Toronto, Montreal or farther, and cannot be in an Ottawa waiting room on a Tuesday morning.
Families whose parent is starting to forget what the doctor said between the office and the car.
Residences and health facilities sending someone to an appointment without staff to spare.
Can a family member come instead?
Yes, always. A family member can ride along on any TSMO trip at no extra seat. Accompaniment is for the times nobody can.
Frequently asked questions
What is medical appointment accompaniment?
A TSMO driver stays with the person through the appointment itself, not only the drive. Into the building, through the wait, and back out with them.
Does the driver go into the doctor’s office?
The driver accompanies the person as far as they are comfortable having them go. Tell us at booking how much support the appointment calls for.
Does the driver take notes during the appointment?
No. The driver accompanies the person, but is not a health professional and is not responsible for taking notes. A phone call can, however, be arranged during the appointment with a family member who cannot be there.
How long does the driver wait?
The vehicle is held for the appointment rather than for a set number of minutes. Clinics run late, and that is expected.
Does accompaniment cost more than a plain ride?
Yes, because the vehicle and driver stay on site for the length of the appointment. Call for a quote on your appointment.
Can it be booked for a recurring appointment?
Yes. Appointments that fall on the same days are set up once.
Seven days a week, 6 a.m. to 9 p.m.
Need to arrange transportation?
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